WebWire | News by Industry : Insurance

Aviva stops record levels of claims fraud as scams become more sophisticated

Wed, 10 Jun 2026 08:55:34 EDT

- - • Across all Aviva brands including Direct Line, more than 18,400 suspect claims worth £233m were uncovered in 2025 - or £638,000 of fraud detected every day - • This is the first year Aviva has reported combined fraud figures including Direct Line brands - • Ghost broking rose 7%, part of more than 105,000 fraudulent insurance applications stopped by Aviva - • Fraudsters increasingly using AI generated images and documents - • 37 years of custodial and suspended sentences were secured i...

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Mental health: although screens can play a negative role, more than 6 out of 10 people turn to artificial intelligence for psychological support

Mon, 8 Jun 2026 17:23:06 EDT

- - • AXA and Ipsos have surveyed people in 18 countries about their mental health, which continues to decline. 46% of those surveyed say they are struggling or languishing. - - • Do new technologies play a role in this deterioration? Two out of three respondents consider that screens have a negative impact on their mental health, even though they spend over 5 hours per day on average on screens (excluding working hours and excluding weekends). - - • Yet technology can also play a positive...

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Turning uncertainty into evidence: How contextual data transforms insurance claims validation

Mon, 8 Jun 2026 10:47:59 EDT

Insurance is a business built on risk, probability and trust. From underwriting policies to validating claims, auto and property insurers rely on accurate information to assess risk exposure and make fair decisions. Yet in an increasingly connected and fast-moving world, traditional data sources alone are no longer enough. As insurers face growing pressure to reduce fraud, improve operational efficiency and deliver more personalized pricing, the industry is turning to richer, real-time da...

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Aviva expands ChatGPT app to life insurance applications

Thu, 4 Jun 2026 09:45:31 EDT

Aviva has expanded its ChatGPT app to allow customers to obtain an initial life insurance quote. - - The development builds on Aviva's Chat GPT launch in April which enables customers to receive a quote for its home insurance Signature policy. - - Customers can enter their details into the app to generate a quote with their information pre-populated into the Aviva journey. Any customers who wish to proceed with cover will complete their application and purchase on the Aviva website. - - Th...

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Hospitality and leisure sector boosts investment in the experience economy despite rising costs

Thu, 4 Jun 2026 09:39:26 EDT

Barclays' new Hospitality & Leisure (H&L) report reveals that businesses are continuing to invest and expand, particularly in providing experience-led offerings, even as rising costs and geopolitical uncertainty impacts confidence and consumer spending. - - Anonymised Barclays' client data from 73,000 UK Hospitality & Leisure (H&L) businesses, combined with Business Prosperity research from 500 industry leaders and 2000 consumers shows how the sector is adapting quickly to harness custome...

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Professional development is the answer to continued broker talent challenge

Thu, 28 May 2026 11:35:53 EDT

- - • Nearly three quarters (72%) of brokers are currently recruiting, a decrease of 2% year on year - • Almost half (45%) say their recruitment needs have increased over the past year - • Professional development is brokers' top retention strategy, ranked above pay and other incentives - - - Aviva's latest Broker Barometer survey [1] finds that nearly three quarters (72%) of brokers are currently recruiting, down 2% from last year. This marginal decrease reveals a stabilising recruitmen...

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Are you a natural born investor?

Tue, 26 May 2026 09:31:50 EDT

- - • Six in ten (61%) [1] think some people are just “born investors” - - • Four in ten investors (42%) [1] would change how they managed their investments - • A quarter (23%) [1] admit they have made decisions they regret - • Two thirds (66%) [2] say they are interested in changing their attitude - - - New research from Aviva reveals that many UK adults believe investing is something that comes naturally, rather than a skill that can be learned. Six in ten people surveyed (61%) t...

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10 smart driving tips to manage fuel use for busy bank holiday weekends

Mon, 25 May 2026 11:23:46 EDT

Bank holiday weekends and half‑term breaks are some of the busiest times on the UK's roads, with many drivers taking longer journeys than usual to enjoy a well‑earned break or spend time with family and friends. - - However, heavier traffic, fully loaded cars and stop‑start conditions can put extra strain on vehicles, increasing fuel use and raising the risk of avoidable breakdowns. - - Below, Damon Jowett, Director of Customer, Roadside & Network Services, at Green Flag...

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