WebWire | News by Industry : Electronics Performance Measurement

Zendesk Named a Leader for the Second Consecutive Year in the 2026 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

Fri, 6 Nov 2026 09:26:43 EST

Zendesk has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for the second consecutive year. Zendesk believes this recognition reflects its continued focus on AI that delivers outcomes that matter, meeting customers wherever they are. - - “Customers remember how a company shows up when they need help,” said Shashi Upadhyay, Zendesk President of Product, Engineering and AI. “We're bringing AI and human expertise together, so service teams have the...

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Zendesk Introduces Employee Service AI Agents to Take Employee Requests From Question to Outcome

Thu, 22 Oct 2026 03:23:48 EDT

Zendesk introduced Employee Service AI Agents and Advanced Action Flows to resolve complex employee requests from end to end—helping employees get back to work faster and enabling IT, HR, and workplace teams to deliver better outcomes with less administrative effort. - - Employee Service AI Agents understand what employees need and determine how to help. Advanced Action Flows give them the skills to do so: administrator-built workflows that carry out tasks in line with organizational polici...

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Polsat claims Top Spot in Poland's content distributor rankings

Mon, 19 Oct 2026 13:56:26 EDT

Nielsen, a global leader in audience measurement, data, and media intelligence, has published its All Screens Video Landscape report for September 2026. The report measures total household viewership—defined as a combination of total reach and time spent—across four screens: TVs, PCs/laptops, smartphones, and tablets. - - Rankings Shift as Live Sport Drives Polsat Surge - - Polsat captured a 19.05% audience share in September, overtaking Warner Bros. Discovery (18.41%) to claim the top sp...

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